About

Hotel Operations helps you empower your teams to delight guests and drive profits.

Hi – I’m Josiah Mackenzie.

Josiah Mackenzie leading a hotel operations training workshop

My career in hospitality started working the front desk at a small property on the California coast. From there, I built a hotel marketing website which eventually 70,000+ hoteliers used each month to learn how to increase demand for their properties. I wanted to learn how to turn demand into revenue, so I spent a few years at a revenue management technology company before spending the past few years working with hotel owners and hospitality real estate investors at Juniper Square. But it was during the years I spent helping to build what became one of the biggest hotel operations technology companies in the world (ReviewPro, 60,000+ hotels) that I learned something that has stuck with me since: operations is the most important part of a hotel business today.

On this website, you will find articles, interviews, case studies, and research on what it takes to succeed as a hotel operator today.

I invite you to subscribe to my weekly email briefing to learn along with me and connect with me on LinkedIn so we can stay in touch.