Hotel Operations: How to empower your teams and deliver results

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Why operations is the most important part of a hotel business

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The Age of the Operator

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Why hospitality is the best place to work, invest, and innovate now (and in the years ahead)

byJosiah Mackenzie

June 9, 2022

Research

Research: technology helps hoteliers overall, but significant challenges remain

We asked 100+ hoteliers what their experience has been with hotel technology

byJosiah Mackenzie

Interviews

Operating lessons from a top-rated hotel owner

Scott Curran, COO at Reneson Hotels, shares how Reneson achieves the results

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Interviews

The man behind the operations for 60,000+ hotels worldwide

Neil James oversees operations for ReviewPro, which 60,000+ hotels trust to

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Interviews

How Adele Gutman, TripAdvisor’s top-rated hotelier, improved retention and earned great reviews by engaging her team

Adele Gutman is done with “reputation management

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Case Studies

Empowered to innovate with modern food & beverage technology

How Jason Kaminski at American Liberty Hospitality identified an opportunity to

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Case Studies

How F&B Technology Accelerated Digitization for Sunway Hotels & Resorts

Sunway Hotels & Resorts is one of Southeast Asia’s leading hospitality groups,

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Case Studies

How Atlas Hotels Used Technology and Data to Navigate Quickly-Changing F&B Operations

Atlas Hotels found F&B operations challenging with legacy technology and

byJosiah Mackenzie

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Resources

2023 hotel conference calendar: Best events for hospitality professionals

I've attended and spoken at dozens of hotel conferences around the world, here

byJosiah Mackenzie

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Resources

The 25 best books about hotels and the hospitality industry

I’ve read 200+ hotel and hospitality books

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person pointing his black pen on the paper

Guides

Hotel budget guide for 2023: Everything you need to know

This article will show you everything you need to know about hotel budgets and

byJosiah Mackenzie

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